Privacy Policy

Last updated: September 2025

Priviage ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website, applications, and services (collectively, the "Platform").

By using the Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1. Account Information

  • Name, email address, phone number, and password.

1.2. Booking Information

  • Travel dates, destinations, preferences, guest details.
  • Payment details (processed via secure third-party providers, not stored directly by Priviage).

1.3. Technical Information

  • IP address, browser type, device identifiers, cookies.

1.4. Communication Data

  • Emails, chat messages, or support requests you send us.

2. How We Use Your Information

We use your data to:

  • Process bookings and payments with authorized suppliers.
  • Provide and improve the Platform.
  • Manage memberships (public and private).
  • Send booking confirmations, updates, and relevant offers.
  • Detect and prevent fraud or misuse.
  • Comply with legal and regulatory requirements.

3. Sharing of Information

We only share your data as necessary:

  • Suppliers (e.g., hotels, wholesalers, booking systems) to fulfill reservations.
  • Payment processors for secure transactions.
  • Service providers (hosting, analytics, customer support tools).
  • Legal authorities where required by law or to protect our rights.

We do not sell your personal information to third parties.

4. Data Retention

  • Booking data: retained for as long as necessary to fulfill your booking and for legal compliance (typically 7 years for financial records).
  • Account data: retained until you delete your account or request erasure.
  • Cookies: retained per browser/device settings.

5. Your Rights (GDPR)

As an EU user, you have the right to:

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request deletion of your data ("right to be forgotten").
  • Restrict or object to processing.
  • Request data portability.
  • Withdraw consent at any time.

To exercise these rights, email us at privacy@priviage.com.

6. Cookies & Tracking

We use cookies and similar technologies to:

  • Remember preferences.
  • Improve site performance.
  • Analyze traffic and usage patterns.
  • Support targeted marketing (if applicable).

You can control cookies via your browser settings.

7. Data Security

We implement appropriate technical and organizational measures to protect your data against loss, misuse, unauthorized access, or disclosure.

However, no system is 100% secure, and we cannot guarantee absolute security.

8. International Transfers

Data may be transferred to and processed in countries outside the EU (e.g., where suppliers are based). We ensure such transfers are protected by contractual safeguards or adequacy decisions under GDPR.

9. Children's Privacy

The Platform is not directed at children under 18. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and the "Last updated" date will be revised.

11. Contact Us

For questions or privacy requests, contact us at:

support@priviage.com